PLEASE READ ALL BEFORE YOU PLACE AN ORDER WITH US TO MAKE SURE YOUR ORDER ISN'T CANCELED/DELAYED!!!!!!!
WE SHIP TWICE A WEEK (WHICH IS HOW OFTEN WE LOG ON HERE but considering the number of orders we get from other markets we currently are very backlogged but STILL, you can expect us TO BE as SWIFT as poss. WITH A REPLY/Shipping with consistent updates esp IF YOUR OUTSIDE our log-on WINDOW Sched.) …
AND ONCE YOUR ORDER IS DROPPED OFF AT THE P.OFFICE IT IS OUT of OUR HANDS & INTO THE HANDS OF YOUR SELECTED MAILING SERVICES (ASIDE FROM digital products of course), WHICH Will VARY SHIPPING TIMES from order to order DEPENDING ON MANY FACTORS, BUT PRIMARILY OUR SHIPPING TIMES Will DEPEND LARGELY ON some of the following KEY-[yet fairly common sense for the most part]-FACTORS:
YOUR-
– LOCATION (RURAL VS URBAN - RURAL AREAS TAKE LONGER Naturally), AND
– DISTANCE (FROM OUR TEAMS HQ), AND
– SHIPPING OPTION/Shipper Co. SELECTED (ORDERS THAT ARE EXPRESS are PRIORITIZED OVER Ground/PRIORITY SHIPPING Etc.), AND
– OF COURSE YOUR ORDER-type (forEx. Drugs/vapes, Physical products,Etc.. take longer to arrive bc they need to be OPSEC-proofed so that we're all practicing reductive harm/risk practices...ESP IF YOU RESIDE IN STATES WHERE VAPES CANT BE SHIPPED THRU USPS to some states THEN WE must TAKE EXTRA TIME TO Pkg them appropriately SO THAT THEY ARRIVE w/o risk of "being lost in the mail")
&&&&& THIS BRINGS US TO THE MOST IMPORTANT PART OF THE TRANSACTION PROCESS [RE: SHIPPING TIME...] WHICH IS:
– *****YOUR ADDRESS BEING CORRECT***** ANNDDD ****CORRECTLY ENCRYPTED VIA PGP-ENCRYPTION (USING OUR PUBLIC PGP KEY)****
WE CANT SAY ENOUGH HOW OFTEN OUR CUSTOMERS GET THIS STEP WRONG AND GET ANNOYED IF THEIR ORDERS DONT ARRIVE IN A TIMELY MANNER LIKE WHEN IT'S AUTOFE'd /OR/ NOT ARRIVING AT ALL BC THEY DID NOT FOLLOW INSTRUCTIONS THAT ARE CLEARLY STATED IN THE T+C's.
So just keep in mind that:
---WE'll LITERALLY JUST COPY & PASTE YOUR ADDRESS HOWEVER ***YOU*** TYPED IT OUT & then ENCRYPTED IT SO WE ASK YOU TO PLZ REFRAIN FROM PLACING BLAME ON OUR TEAM IF YOU MAKE A MISTAKE...
& SRSLY, PLZ, IF YDK HOW TO USE THE CORRECT ADDRESS FORMAT TYPED, LOOK IT UP...OR MAYBE, CONSIDER, STAYING OFF THE DN BC THIS ISN'T YOUR DOMAIN LOL...No offense, really =]
IF IT IS TRULY OUR FAULT, AFTER GOING THRU A 3-STEP VERIFICATION AND CONFIRMATION PROCESS TO ASSURE Your Pkg IS OPSEC-SECURE in a way where it's HIGHLY UNPROBABLE that it won't ARRIVE & Tracking shows that YOU DIDNT RECEIVE ORDER/It wasn't delivered (-WHICH TBH IS Rare, like <1% OF THE TIME OVER THE YRS...IF EVEN THAT), THEN WE Will OFFER you the option of a: RESHIP or PARTIAL RESHIP±PARTIAL REFUND, on a case by case basis BUT PLZ REACH OUT TO US FIRST BEFORE DISPUTING or LEAVING A NEGATIVE FEEDBACK & REVIEW SINCE WE WORK REALLY HARD TO MAKE SURE ALL OUR ORDERS REACH YOU IN A TIMELY MANNER AS INTENDED and these days negative feedback can really hurt a vendor's business making it nearly impossible to recover. BE KIND AND COURTEOUS AND WE WILL DO THE SAME =]]
.. BUT AGAIN, THIS RARELY HAPPENS SO I WOULDNT BE CONCERNED IF YOU FOLLOWED DIRECTIONS AS OUTLINED ABOVE.
Dont let the T&Cs fool you, we're really a nice bunch & just looking to help others out when they really are looking for some kindness and willing to answer any questions you may have, so don't be shy and just ask rather than place an order then change your mind after shipped out bc you will be BLACKLISTED if you cancel an order after accepted without a heads up or you let your timer autoFinalize when it shows it's been delievered days ago, so dont wait until it's too late and just Finalize asap, once your order has been delivered, thanks!
HAPPY SHAWPING YALL! Xoxo, Valhella Team
